We're here to help
Ask AI Guru is your front desk — it answers instantly on every page, and raises a human Support Request whenever you need a real person.
Ask AI Guru
Tap the ✨ Ask AI Guru button at the bottom of any page. It understands where you are on NOSTOPS and gives instant, trustworthy answers for teachers, venues, retreats, organisations and participants — then points you to the right next step.
Create a Support Request
If the Guru cannot resolve your issue, choose Create Support Request inside the chat. Your conversation and the page you were on are attached automatically, so a NOSTOPS team member can help — and you get a reference ID to track it.
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How support works
How do I get help on NOSTOPS?
Tap “✨ Ask AI Guru” at the bottom of any page for instant, context-aware answers. If it cannot fully resolve your issue, it can raise a Support Request to the NOSTOPS team on your behalf.
What is a Support Request?
When Ask AI Guru cannot resolve something, it creates a Support Request that captures your question and the page you were on — so a NOSTOPS team member can follow up without you repeating yourself. You receive a reference ID (for example SR-AB12CD34).
How long does a reply take?
A NOSTOPS team member reviews each request and replies to the email you provided, typically within 1–2 working days. Payment, login and event issues are prioritised.
Can I get help without an account?
Yes. Ask AI Guru works on every page whether you are signed in or not. To raise a Support Request you only add an email address so we can reach you.
I have an urgent payment or booking problem.
Open Ask AI Guru, choose “Create Support Request”, and select the Payment or Event category — these are prioritised. Include any reference details so we can resolve it quickly.